Claims Adjuster Interview Questions You Should Be Ready To Answer

Once you complete a pre-licensing course with 2021 Training and secure a Texas insurance adjuster’s license you’ll be ready to join the workforce. Now, you may choose to get licensed as a staff adjuster or an independent claims adjuster. Regardless, the hiring manager at an insurance company is going to ask you questions to ensure you can adjust claims quickly, efficiently, and that you’ll represent the company positively on assignment. Insurance adjuster candidates should be able to display excellent interpersonal communication, a keen eye for detail, and quantitative analysis skills during the interview. Below are some questions you should prepare answers to before your first job interview. 

How would you deal with a hostile client who is unsatisfied with your assessment of the damage?

You will run into clients that think you provided an unfair estimate and blame you for not getting them the payout they were hoping for. This is really beyond your control, but someone who is depending on that money likely won’t think that through. All you can do is investigate the claim and send back a detailed report. Beyond that, it’s up to the insurance agency. 

You will need excellent conflict resolution skills as a claims adjuster to manage riled-up policyholders. Policyholders that aren’t happy with your assessment, and their subsequent payout may become abrasive. It’s important that you can show that you have conflict resolution strategies and can manage any disputes that arise in the field. During the interview, emphasize that you’re capable of remaining calm and professional under duress. 

How do you manage stress?

There are a number of things that may cause stress in this field. Managing a heavy workload, traveling to disaster areas, and working with upset clients can take a toll on your mental health if you don’t have stress management techniques in place. When you’re interviewing be sure to have a list of ways you decompress and refocus so they know you can handle any assignment that comes your way. 

How do you manage your time and stay organized?

When you’re interviewing for a claims adjuster position you’ll want to show them you have time-management and organization skills. This helps build confidence that you won’t require supervision and you can deliver highly detailed assessments in a timely manner. During your interview, mention which tools you use to schedule your time and personal habits that help you stay on top of things. 

What would you do if you missed important information during your investigation?

Even the best insurance adjusters who’ve been in the field for years make mistakes. After all, we’re only human. What a hiring manager needs to know is that if you miss key information you’ll rectify the issue in the future and not repeat your mistake. They also want to know that you’re honest and will take accountability when you mess up. During your interview, share an experience where you made a mistake (nothing too serious though!) and how you fixed it. 

How did your last job prepare you for this position?

A lot of people who started out in other fields choose to become insurance adjusters. This career offers freedom, a different experience every day, and great pay. Some people that make for successful adjusters are veterans, remodelers, and salesmen. Just think about how the skills you already have that will transfer well to this new position. Do you have extraordinary self-discipline? Are you a self-starter? Do you have great customer service skills? Tell the hiring manager how those skills will serve you well as a claims adjuster. 

2021 Training

When you’re ready to get started on this exciting new career path, go ahead and sign up for one of our fantastic pre-licensing courses. All of our courses are 100% online, self-paced, taught by experts, and fulfill all of the requirements needed to apply for an insurance adjuster’s license in Texas. Once you complete the course and are fully certified, get ready to start reeling in the jobs. Our comprehensive courses will give you all of the knowledge you need to succeed, and preparing for some of these basic interview questions will help you make a good impression on hiring managers at insurance companies around Texas.