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How Drones can Make the Claims Adjusting Process Easier than Ever Before

As more and more severe weather events occur each year, the demand for insurance claims adjusters continues to rise. While many people are looking at becoming a claims adjuster as a way to break free of the typical 9 to 5 schedule and increase their income possibilities, not everyone is prepared for the challenges and difficulties of being deployed to an area that has been hit hard by a storm. As an independent claims adjuster, being able to navigate unstable structures and accurately assess damage comes with the territory. At 2021 Training in Plano, TX, my team and I have spent more than a decade arming new claims adjusters with the knowledge and skills they need to succeed in this exciting career through our online training process.

For many new claims adjusters, their first on the job experience might take place in a disaster area following a major storm. This means that there will be hundreds or thousands of people who need help, and almost as many claims adjusters traveling throughout the area trying to get their work done as quickly as possible. With so much work to do, and reduced resources available for everyone, it can be easy to get worn out quickly and make mistakes that you might have otherwise avoided.

The good news is that thanks to modern technology, claims adjusters can complete their assessments more quickly, and more safely than ever before. Drones especially have had a surprisingly powerful impact when it comes to making an accurate assessment of a property. To help our readers, and our students, get a better idea of how helpful drones can be to the claims adjusting process, I thought it would be helpful to spend a little time going over just a few of the benefits.

The Priceless Benefit of Safety

Assessing property damage at a disaster site has always been one of the most challenging aspects of being an insurance claims adjuster. Bad weather, structural problems, debris, and other conditions can make it exceedingly difficult to accurately assess the damage. Aside from the obvious damage that is visible from the ground, claims adjusters still need to climb up to the roof to get a clear idea of the situation. Until recently, a claims adjuster would need to rely on the stability of their own ladder, and quite a bit of luck, to safely tackle this challenge while worrying about stepping in the wrong place, or if the roof even had enough structural integrity to support their weight.

Thanks to the capabilities of modern drone technology, an adjuster can now stay on the ground safely while flying their drone remotely up to the roof to record footage, take pictures, and plan a safe route for their trip up top. Drones are especially useful for scenarios where the roof or upper areas of a property are too damaged to traverse, and there are no other options to get footage.

The Advantage of Increased Efficiency

One of the most important parts of being a successful claims adjuster is knowing how to make the most of the time you have available. More claims handled means more income at the end of the day. If you are forced to spend hours upon hours trying to safely navigate a property, that is time that can’t be spent handling other claims. With a drone, you can not only cut down on the number of tools you need to carry around to each job site, but you can also speed up the entire process. This means you can gather the information you need and move on to other claims with far less frustration than adjusters in the past.


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