Nearly every industry is trying to adapt to the changes brought on by COVID-19 and its subsequent lockdowns across the country. The CDC recommends everyone stay home, reduce their contact with the outside world, gather in groups of 10 people or less, and stay at least 6 feet away from others. This has posed challenges for insurance adjusters, whose job description includes assessing damage caused by natural disasters. Hurricanes, tornados, and storms don’t go away just because the nation is quarantined. Insurance adjusters are still in high demand, and they’ve had to make some changes to the way they operate.
Remote Damage Assessment
Insurance adjusters are taking advantage of new technologies to assess damage from natural disasters. This technology includes aerial imaging and remote sensing. Instead of physically travelling to assess damage caused by catastrophic weather, a practice which has been restricted by many states, insurance adjusters are opting to work with services like Verisk to provide the services policyholders need, without the risky process of travelling to affected areas. Verisk is working with the insurance industry to provide triage and damage assessment to affected policyholders with remote technology.
Expediting Claim Settlements
Verisk is partnering with Vexel imaging to give insurance adjusters a way to capture aerial images of property damage, and they’re also working with the Geospatial Intelligence Center (GIC) to access a massive library of post-catastrophic aerial photographs. With this partnership, planes will be able to set out and capture pictures in less than 24 hours after a natural disaster occurs.
Verisk also allows policyholders to send their own videos of the damage. This in-depth communication between adjusters and policy-holders allows for claims to be settled faster. It also helps the adjusters to communicate with transparency, and the aerial imaging combined with videos from policyholders allows for a comprehensive assessment of property damages. Insurance adjusters are working to make this new remote system as simple as possible for their clients.
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