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The 6 Biggest Mistakes New Insurance Adjusters Make

When we started 2021 Training, it was in response to the lack of good, credible online adjuster training courses. There were some options available at the time, but we did not feel that they prepared new adjusters for the challenges they would face in the field. We believe that there is no such thing as being too prepared. That’s why we do everything we can to educate our students about the real-world problems they will face when they begin their careers as licensed insurance adjusters in Texas.

Not all students are so fortunate. Some have serious gaps in their education, while others might have felt rushed to finish their courses before they truly comprehended everything. Whatever the reason, here are 6 real world examples of mistakes new adjusters make – and what you can do to avoid them.

1). Overworking During a Deployment

Deployments can be chaotic. Adjusters get dropped in the middle of a disaster zone where every claim is urgent and there is often little to no oversight. It can be a lot for a newcomer to handle. Many are tempted to work as many simultaneous claims as they can, which can lead to stress, frustration and premature burnout. We recommend newcomers start with just two claims a day.

It doesn’t sound like much, but consider all the steps involved in inspection: mapping, contacting witnesses and parties involved, scheduling interviews, gathering evidence and writing reports. To do the job well, especially when you are just beginning, you need to organize your time and be thorough. Punctuality is a must in this industry, so if you know you will miss a deadline, tell your IA firm as soon as you can.

2). Not Knowing Who to Ask

When you’re training to become an insurance adjuster, it’s important to make connections along the way. Find someone with real-world adjuster experience who can answer the questions you haven’t been able to answer through your own research. At 2021 Training, our instructors have real experience on deployments to natural disaster sites, and they are always willing to answer your questions and provide some mentoring. You will have the same instructor throughout your course, so you will get the chance to establish a rapport. Hang on to their contact information after you get your license.

3). Not Taking Enough Photos

It is much better to have more photos than you need than to realize you don’t have enough. You don’t have to use them all, but do take a lot. Successful adjusters come up with a system, like photographing the interior of a home before looking for damage outside. This routine helps them avoid skipping over important parts of the site. Pros recommend taking exterior shots horizontally and indoor shots vertically to show the structure from floor to ceiling.

4). Not Being Prepared for Estimate Writing

Estimate writing is likely what you’ll be doing most of the time as an insurance adjuster. If you’re not proficient with industry software, you will be at a serious disadvantage in the field. The more claims you can complete, the more money you will make – and the more valuable you will be to your employer.

To write estimates efficiently, you need to know how to use Xactimate. It’s the program used by most insurance adjusters these days. Our online training includes a course in Xactimate that will give you a solid base knowledge of the program. The course is delivered online and you can begin immediately.

5). Not Having a System in Place

It can be daunting to try and manage your workload as a new adjuster, especially if you’ve never had to manage your own schedule before. Experience will teach you how much time you need to investigate and write up an estimate for a claim. Until then, you need to get and stay organized. Be careful not to over schedule yourself. It’s better to go slower and finish your claims on time than to overwork yourself and miss deadlines.

6). Giving Up

Insurance adjusting can be a lucrative job, but it’s not a get-rich-quick type of deal. It takes time to get through the training, get your license, find employment, and put together an organizational system. You won’t be operating at maximum efficiency right from the start, so you might not see the returns you were hoping for right away.

Add to this the stress of catastrophe deployments, and it’s no wonder some adjusters run back to a regular job before their career has the chance to take off. It will be hard at times, but with a solid training curriculum under your belt and a network of people to answer your questions, you can absolutely rise to the challenge.

2021 Training: Your Best Online Insurance Adjuster Trainers

We have the experience and expertise to prepare you for a successful career as an insurance adjuster. Our classes are 100% online, so you can work at your own pace, pause, rewind, and really master the material. Contact us today to get started!



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