The thing I’ve learned during my time in the insurance adjusting industry is that there is one thing that will always be true. The truth is that things are always changing. The problem with this is that the changes never stop coming, and there is hardly ever a chance to just rest and get comfortable with things. This can be a real challenge for people because they often don’t want to change, considering how much time and effort goes into the process while also disrupting comfort zones.
The dynamic nature of the modern economic world requires people to adjust regularly, whether it is software, processes, forms, or even inspection standards, there is almost always a reason to engage in continuing education to stay ahead of the curve. Keeping yourself informed of the latest best practices and being willing to adopt new and emerging technology will not only help you succeed but also make your entire process easier in the end!
As an experienced insurance adjuster that has been focused on training individuals in the most important parts of the industry since 2008, I wanted to spend a little time talking about how important technology can be to the process of insurance adjusters. In the past, everything had to be handled using a clipboard, a good pen, and a whole lot of patience. These days though, there are all kinds of technological tools that insurance adjusters can use to streamline their process and maximize their efforts, so let’s take a look at a few of them.
Automated Processing Software
Like I mentioned earlier, insurance adjusting used to be a long, drawn-out process of filling out forms and adding notes to just the right fields by hand. Thankfully, that has changed thanks to the power of modern technology and the amazing capabilities of computer software. Whether you’re in a hurry and miss a step, or someone down the line just can’t manage to read your handwriting, the days of manually filling out forms for claims were messy, frustrating, and worst of all, incredibly slow.
These days, automated processing software can make filling out forms much easier, and less confusing than ever before. Between the reduced time needed to fill out the forms to the automated warnings that help you know when something was missed, a good automated claims processing software can be an incredible tool for claims adjusters so they can spend more time dealing with claims and inspections than stuck at a desk with their head buried in paperwork.
Tablets and Handheld Devices
Thanks to how lightweight and mobile new technology has become, the need for a clipboard and a pad of paper has been effectively eliminated. Take it from me, this is a really good thing for new and veteran claims adjusters alike. By owning and maintaining a tablet device for your claims adjusting needs, you can get access to specialized apps, a detailed schedule, a high-quality camera, and more powerful tools for the job all in one place!
Instead of carrying around a heavy bag with tools like claims forms, a flashlight, a camera, and relevant documentation, all of that can now be accessed conveniently through a single device. This means that your inspection process can be faster, and your ability to enter information will be much more streamlined so you won’t be stuck second-guessing an entry down the road.
A Document Management System
Dealing with multiple claims can be a headache, especially if the files associated with each claim are all dumped in the same place electronically! This is why insurance claims adjusters should always invest in a quality document management system that can help them stay organized, and quickly access a specific claim based on type, area, claim number or other relevant information.
With the right document management system, a claims adjuster can quickly refer back to a claim as needed without feeling stuck between a rock and a hard place while searching for the right file, or worse still, the right hard copy! Take it from me, no one wants to deal with that kind of headache if there’s any way to avoid it.
Take the Time to Learn from 2021 Training in Plano, TX
While it can be easy to get comfortable with existing tools, change is constant. Instead of keeping yourself in a comfort zone that might leave you behind the competition later, taking some time to learn about new technology periodically, and also investing in tools and software as needed can be a great way to maintain the edge you need to be successful!
If you’re not sure which technology to go with or need more advice about the insurance adjusters industry overall, don’t hesitate to reach out to 2021 Training so my team and I can work with you to set you on the path towards sustainable success!
