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The Role of Technology in Modern Claims Adjusting 

Technology has greatly impacted the modern claims adjusting process, making it more efficient, accurate and accessible for all parties involved. The integration of technology in the claims process has led to a significant increase in the speed and accuracy of claims processing, which ultimately benefits both the insurance companies and policyholders.

Claims Adjusting and the Insurance Industry

Claims adjusting is an important part of the insurance industry, as it helps to ensure that insurance providers pay out the correct amounts to policyholders. These adjusters review claims submitted by policyholders, determine the amount of damages, and negotiate settlements with claimants. 

They also assess the risk associated with a claim and determine the financial responsibility of the insurer. By doing so, they help to ensure that policyholders receive the payments they deserve, while minimizing the financial burden of the insurer. Claims adjusting also helps to reduce the number of fraudulent claims, which can be costly for insurers. For such an important role, it is only natural for technology to find its way into the profession and impact it in a significant way. 

Technology in Modern Claims Adjusting 


One of the most significant ways technology has impacted claims adjusting is through the use of automation. Because the field is growing rapidly, many insurance companies now use automated systems to process claims, which can quickly and accurately assess the damage and determine the payout amount. This not only speeds up the claims process, but it also reduces the potential for human error. Automated systems can also help insurance companies to identify and prevent fraudulent claims, which can save millions of dollars in losses each year.

Drones and Remote-Sensing

Another way technology has impacted claims adjusting is through the use of drones and other remote sensing devices. These devices allow claims adjusters to quickly and safely assess damage in hard-to-reach or dangerous areas, such as after a natural disaster. Additionally, drones can also be used to capture high-resolution images and videos, which can be used to support a claim and determine the extent of damage. This technology not only improves the accuracy of the claims process, but it also helps to reduce the risk to human adjusters, who may have to enter hazardous areas.


Technology has also played a big role in the communication aspect of the claims process. With the increasing use of mobile and online platforms, policyholders can easily submit claims, track the status of their claims, and receive updates from their insurance company. This makes the claims process more convenient and accessible for policyholders. The implementation of mobile and online platforms also allows insurance companies to improve their customer service and provide a more seamless claims experience for policyholders.

In addition, technology has also helped adjusters to access vast amounts of data and information to support claims, such as using historical data, weather data and satellite imagery to understand the damages and make more accurate assessments. This data can also help insurance companies to identify and mitigate potential risks, which can help to lower the overall cost of claims.

Learn How to Integrate Technology with Modern Claims Adjusting at 2021 Training

If you are looking to learn the latest technology surrounding modern claims adjusting, 2021 Training is the perfect place to start! With our comprehensive online learning platform, you can get started right away and gain the knowledge and confidence to make a successful transition into the field. Don\’t wait any longer – start your journey to becoming an insurance claims adjuster today with 2021 Training. Give us a call today or fill out our online form to begin your journey in insurance. 


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